We pride ourselves on providing a quality and stable service however sometimes faults can occur.
Should you encounter a genuine fault, please create a support ticket and we will endeavour to resolve the issue as soon as possible. Many small issues can be addressed remotely but if this is not possible, we will dispatch an engineer within 4 working days. Please note, slow speeds do not always mean you have a fault. If you are experiencing slow speeds, please follow the instructions HERE and complete all tests. When you have completed the tests, return the results to us in the format specified. Incomplete test results will be discarded. Please ensure you include your client ID number with all support requests. Any emails we receive without a client ID number will not be accepted and will be discarded.